Shipping policy

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Shipping Policy

Effective Date: January 1, 2026

Thank you for shopping with VillaHaat. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • Processing time may be longer during sales or festive seasons.

2. Delivery Time

Estimated Delivery:
3–7 Business Days from the date of dispatch.

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or unforeseen circumstances.

3. Shipping Coverage

VillaHaat currently delivers to most serviceable locations across India.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Free shipping offers will be clearly mentioned on the website whenever applicable.

5. Order Tracking

Once your order is shipped, you will receive an email or SMS containing your tracking number and courier details.

6. Delivery Delays

Delivery may be delayed due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier partner delays
  • Incorrect delivery address
  • Other events beyond our control

VillaHaat is not responsible for delays caused by courier partners or force majeure events.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. VillaHaat is not liable for failed or delayed deliveries caused by incorrect or incomplete addresses.

8. Delivery Attempts

Courier partners may attempt delivery multiple times. If delivery is unsuccessful after repeated attempts, the order may be returned to VillaHaat. Additional shipping charges may apply for re-dispatch.

9. Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of delivery and provide photos or videos for verification.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

  • Email: villahaat@gmail.com
  • Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)
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